Б.О.Б. Сървисис ООД
Customer Service Representative with Dutch
Varna
full-time
Between 2000 and 3000 bgn

Customer Service Representative with Dutch

Varna full-time Between 2000 and 3000 bgn

About us

B.O.B. Services is recruiting for its Belgian business partner.

ZOLI99 serves the residential and hospitality design community by offering high - end household furniture and decorative items . The company prides itself on its well-merchandized collections, supported by stores located in different regions of Belgium, exceptional customer service specialists and a state-of-the-art distribution center . ZOLI99's mission is to answer all client needs for furnishing and decorations, even the most demanding ones.

The company has 60 employees who are daily making sure ZOLI99 becomes a reference and a benchmark in Belgium. At ZOLI99 , employees do not choose simply a job, but a career! Several store openings are planned in Belgium and other markets in Europe, so the team is growing .

ZOLI99 opened an office in Varna for even better serving the customers, to improve the customer experience and improve corporate service structure.

Responsibilities

- In customer service, you answer customer questions in chat, email and over the phone
- You are responsible for following up on tasks that arise during the client interaction
- You advise diligently the customers who contacted you
- You follow up on orders until the end
- You are doing outbound calls to locate customers in Horeca, restaurants, decoration stores .. etc
- You are doing outbound calls for customer satisfaction surveys
- You report daily or weekly to the customer service manager

The call center works on shifts from 9 am to 11 pm Bulgarian time, 7 days a week, with 2 days off per week.

The place of work is at the B.O.B. Services office in Varna.

Requirements and necessary skills

- You are fluent in spoken and written Dutch.
- You describe yourself as communicative , customer oriented , organized and proactive
- You have excellent communication skills and good manners on the phone, chat, e-mail
- You are a great listener , empathetic with customers
- You are well organized , good problem solver , always looking for a solution to bring to the customer
- You like working in a team
- You have a good computer knowledge

We offer

- Attractive and competitive salary, complimented by additional benefits (additional health insurance, Multisport card, performance bonus etc.)
- Modern and comfortable working conditions in an office building
- A warm working atmosphere, with daily challenges between teams to strengthen the team spirit
- Many training opportunities, allowing you to improve continuously your technical and personal skills.
- Opportunities to develop in the company
JobTiger Banner
JobTiger Banner