Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.
Candidates living at reasonable distance outside of Sofia are
encouraged to apply for this position. HPE offers a flexible hybrid
work model that enables you to work from home and will be expected
to come into the office a few times a week to collaborate and
connect with your colleagues. Our recruiters will tell you more
about this during the interview stage.
Now we are looking for Storage System Administrator to join our dynamic and highly professional GreenLake Management Services (GMS) team.
HPE GreenLake brings the cloud experience to apps and data everywhere, enabling customers to adopt transformative technology faster
and simplify their operations. HPE GreenLake delivers public cloud services and infrastructure as-a-service for your workloads – on premises, fully managed in a pay-per-use model at the edge, in colocations, and in your data center. With HPE GreenLake, corporations will be able to transform their cloud-native and non-cloud native applications, create essential data and speed insights for teams to use effectively, and free up their staff to better address other business needs.
We are looking for experienced IT professional with in-dept knowledge and experience with Storage Systems.
How you will make your mark:
Deliver strategic account support by operating and administrating customer IT environment to ensure proper operation and availability
Perform scheduled backup tasks – creating/restarting/stopping backup and copy jobs, adding and removing client backup etc.
Troubleshoot and resolve backup incidents – investigating failed backups, performing OS or data restore etc.
Analyze backup performance and expand physical backup capacity
Control and administer hardware and operating system configurations
Lead technical incident and problem management and their resolution, working closely with end customers and HPE remote and field support staff
Develop action plans to investigate and resolve technical issues/problems and communicate these to engineers, customers and/or relevant managers
Act as a technical expert in the service delivery and during onboarding of new customers
Identify and contribute to projects focused on improving customer satisfaction and team efficiency
Participate/Drive ITIL based change management, problem management, incident management
Maintain good customer account relationship