Astrea Recruitment was found in 2007 with one principal mission –
to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – a well-known giant offering technology-based solutions, services and
innovations. We are on a search for customer-focused, reliable and flexible tech-enthusiast
for the role of Technical Care Specialist with Polish, Dutch, German, Italian, French and English.
Essential Duties and Responsibilities:
* Serving as a first point of contact for customers, listening, providing correct information and
identifying their issues;
* Utilizing the tools at your disposal to ensure the best way to go about solving the issue;
* Offering solutions and guiding customers through the solving process;
* Taking care to show empathy and understanding, to explain in a clear and simple way and
to make sure the customer feels happy and satisfied with the provided service;
* Forwarding difficult cases to the colleagues that are responsible for such cases (as per
company guidelines) and working together with others in order to resolve the issue;
* Keeping up your knowledge on supported products and provided services and
Phone: 0885 865 066