Astrea Recruitment
20 - 50 служителя Apply See employer
General Customer Care with Romanian, Polish, Hungarian and English

General Customer Care with Romanian, Polish, Hungarian and English

Sofia full-time

About us

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.

Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – a company dealing with outsourcing and other business processes.
We are searching for friendly, communicative and competent people for the role of General
Customer Care with Romanian, Polish, Dutch and English.


Essential Duties and Responsibilities:
* Helping customers via phone, chat and email, dealing with pre-sales and post-sales issues;
* Researching and selecting the best solution, offering clear and correct course of action;
* Demonstrating patience and understanding while guiding customers through the process;
* Taking care to provide positive experience and deal with the issues in a timely manner;
* Keeping records of all interactions and solutions progress;
* Maintaining and improving knowledge of company’s offered services and products;
* Cooperating with other members and teams and striving to meet quality standards.

Requirements and necessary skills

* Great Romanian, Polish, Hungarian spoken and written language skills;
* Good English spoken and written language skills;
* Strong computer navigating skills;
* Communicative and open, customer-oriented;
* Motivated and good at prioritizing and time management;
* Willing to learn and improve, ready to tackle different tasks;
* Problem-solver with a team-player attitude.

We offer

Our client offers:
* Attractive remuneration and additional health insurance;
* Standard working time and week (Mon-Fri);
* Organized training in duration of 1 month for new employees;
* Work from home option after the training;
* Discounts for various shops and malls, sports card and food vouchers;
* Stimulating, supportive and pleasant work atmosphere.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_GCCRPHE)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)

Contact Information

Phone: 0885 865 066

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