Astrea Recruitment was found in 2007 with one principal mission –
to be different.
We transformed this vision into a key driver of our efforts to be
always available when our
clients or partners need us to advise and guide them in taking
important decisions.
Our partners are increasing continuously and their satisfaction is
the best business card for us.
For one of our clients – a company dealing with outsourcing and
other business processes.
We are searching for friendly, communicative and competent people
for the role of General
Customer Care with Romanian, Polish, Dutch and English.
Essential Duties and Responsibilities:
* Helping customers via phone, chat and email, dealing with
pre-sales and post-sales issues;
* Researching and selecting the best solution, offering clear and
correct course of action;
* Demonstrating patience and understanding while guiding customers
through the process;
* Taking care to provide positive experience and deal with the
issues in a timely manner;
* Keeping records of all interactions and solutions progress;
* Maintaining and improving knowledge of company’s offered services
and products;
* Cooperating with other members and teams and striving to meet
quality standards.
Phone: 0885 865 066
