Astrea Recruitment
20 - 50 служителя Apply See employer
Call Centre Agent with Romanian, Hungarian, Slovak and English (PTE and FTE)
Sofia
full-time

Call Centre Agent with Romanian, Hungarian, Slovak and English (PTE and FTE)

Sofia full-time

About us

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – well-known company offering services and products in the field of
customer experience management. We are on a search for motivated, organized and customer-focused team players for the role of Call Centre Agent with Romanian, Hungarian,
Slovak and English (PTE and FTE).

Responsibilities

Essential Duties and Responsibilities:
* Responding to various customer requests via email, phone and chat;
* Investigating customers’ issues, offering solutions and guiding customers through the issue
solving process;
* Offering info and advice to customers relating to company’s products and services;
* Keeping accurate and up-to-date records of every interaction with customers;
* Providing a professional and pleasant experience and ensuring customers’ satisfaction;
* Working in tandem with other colleagues, assisting and offering advice when needed.

Requirements and necessary skills

Requirements:
* Great spoken and written Romanian, Hungarian, Slovak and English skills;
* Good PC user skillset and an affinity for technology;
* Previous experience in a customer support environment is a plus;
* Customer-focused, motivated and a team-player;
* Adaptable and capable, able to work in a dynamic environment;
* Able to be organized and manage time efficiently.

We offer

Our client offers:
* Attractive salary and social benefits (additional health insurance, gift vouchers, sport card discounts…);
* Available shifts and prat-time option, after the training;
* Work from home option available;
* Initial training and access to company’s internal training and development programs;
* Opportunity to build and grow a long-lasting professional career;
* Supportive, stimulating and exciting work atmosphere.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N MZ_CCARHSE)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)

Contact Information

Phone: 0885 865 066

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