Astrea Recruitment was found in 2007 with one principal mission –
to be different.
We transformed this vision into a key driver of our efforts to be
always available when our
clients or partners need us to advise and guide them in taking
important decisions.
Our partners are increasing continuously and their satisfaction is
the best business card for us.
For one of our clients – world-renowned company, bringing fresh
perspective to the customer
experience technology and services field. We are looking for open,
adaptable, people-
oriented individuals for the role of Consumer Support Champion with
German, FTE and PTE.
Essential Duties and Responsibilities:
* Answering customers’ questions via phone calls, chat and
e-mail;
* Showing professionalism and empathy, prioritizing solving of the
customer’s issue;
* Following the case solving process and collaborate with other
sectors to provide the best resolution;
* Keeping all involved parties up to date with the status of the
case;
* Managing customers expectations and experience by communicating
clearly and providing
step-by-step solutions that are easy to follow;
* Keeping up with the deadlines while ensuring that the service
quality levels are up to company’s standards.
Phone: 0885 865 066
