Astrea Recruitment
20 - 50 служителя Apply See employer
Technical Support Engineer Tier 2
Sofia
full-time

Technical Support Engineer Tier 2

Sofia full-time

About us

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a fast-growing company driven to provide creative and innovative
solutions in the tech-field. We are looking for customer-friendly, eager and flexible creative
thinkers for the role of Technical Support Engineer Tier 2.

Responsibilities

Essential Duties and Responsibilities:
* Communicating with end users, system administrators and solution integrators via phone,
email, and/or chat and striving to get to the core of their needs;
* Utilizing your knowledge of company’s products and guidelines to determine what steps
need to be taken to resolve the identified issue;
* Providing support and guidance and resolving the issue in an appropriate time frame;
* Identifying urgent escalated cases, diagnosing and reaching the issue further in a lab
experiment, sharing your findings and seek guidance from your superiors as needed;
* Keeping up-to-date documentation for each case and using it for future reference;
* Mentoring junior colleagues when needed and sharing your observations and knowledge in
order to improve overall performance of the team.

Requirements and necessary skills

Requirements:
* Fluent in English, both written and spoken;
* 2+ years of experience in technical and customer support, skills with general
troubleshooting (networking, hosting, Active Directory);
* Advanced technical education is an advantage and relevant certifications are a plus;
* Creative thinker, logical and flexible with a knack for problem-solving;
* Customer-focused and eager to provide a great experience and surpass expectations;
* Fast learner, motivated to understand company’s products, advance both skills and knowledge.

We offer

Our client offers:
* Stellar salary and benefits package (additional health insurance, covered transport costs, multisport card discount);
* Hybrid model of work is available after the initial training period;
* 21 days of paid leave, compensation for working on Holidays and performance bonuses;
* Opportunity to learn, gain experience and progress your career;
* Work in an exciting and supportive environment and be a part of talented and diverse team.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_LVTSEETE)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)

Contact Information

Phone: 0885 865 066

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