Astrea Recruitment was found in 2007 with one principal mission –
to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – a fast-growing company driven to provide creative and innovative
solutions in the tech-field. We are looking for customer-friendly, eager and flexible creative
thinkers for the role of Technical Support Engineer Tier 2.
Essential Duties and Responsibilities:
* Communicating with end users, system administrators and solution integrators via phone,
email, and/or chat and striving to get to the core of their needs;
* Utilizing your knowledge of company’s products and guidelines to determine what steps
need to be taken to resolve the identified issue;
* Providing support and guidance and resolving the issue in an appropriate time frame;
* Identifying urgent escalated cases, diagnosing and reaching the issue further in a lab
experiment, sharing your findings and seek guidance from your superiors as needed;
* Keeping up-to-date documentation for each case and using it for future reference;
* Mentoring junior colleagues when needed and sharing your observations and knowledge in
order to improve overall performance of the team.
Phone: 0885 865 066