Customer Assistance Specialist with French
Work from home
full-time

Customer Assistance Specialist with French

Work from home full-time

About us

PPD is now part of Thermo Fisher Scientific. As the world leader in serving science, our Mission is to enable our customers to make the world healthier, cleaner and safer. We are excited about the opportunities this combination brings to enhance our comprehensive end-to-end offering, enabling customers to move rapidly from scientific idea to approved medicine.

At Thermo Fisher Scientific, youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on now and in the future.

Responsibilities

Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We run medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.

We are looking for a Customer Assistance Specialist with French (remote opportunity) to provide high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and perform administrative responsibilities as needed.

Provides high quality customer service to client such as: customers, consumers, health care professionals (HCP), and others
Documents customer interactions according to PPD and client guidelines. Identifies AEs events and PCs.
Maintains knowledge of policies and procedures including: client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
Responding to non-medical information questions and processing of medical information requests (such as fulfillment, availability, device support)
Performs line checks and system verifications, and generate reports.

Requirements and necessary skills

Education
University degree in a related field, or a high school/secondary diploma. Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years) or equivalent combination of education, training, & experience.

Experience
Experience in a call center environment will be considered an advantage.

Knowledge, Skills, Abilities
Excellent organizational skills
Strong attention to detail
Ability to handle multiple tasks
Effective verbal and written communication skills
Excellent problem-solving skills
Excellent language skills (comprehension, speaking, reading and writing)
Fluency in English and French is required
Excellent computer, verbal and written skills
Time management skills
Excellent interpersonal skills
Ability to work in a team environment and/or independently as needed
Demonstrated confidence and initiative
Flexibility

We offer

What we offer:
Learning and development programme, ensuring you reach your potential
Extensive benefits package based around the health and well- being of our employees
Competitive salary
Flexible working culture with work- life balance and possibility for remote working
Collaborative and friendly environment
Global exposure and opportunity to work on international assignments

Our 4i Values: 

Integrity Innovation Intensity Involvement 

 If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the worlds most urgent health needs, submit your application wed love to hear from you! 
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