Customer Care Specialist with Russian

Sofia full-time

About us

MMD Smart is an international company that provides best solutions in communication. We cooperate with the largest telecom operators around the world so that people from different countries can call each other or send SMS. We stand behind our mission to help companies Connect. Engage. Smile. We have a new vacancy - Customer Care Specialist. For this vacancy, your experience is not a prirority, the only thing that is important for us is the desire to learn new things and develop in the field of telecommunications.

Responsibilities

- Communicate with customers and solve problems their problem
- Report about problems to neighboring teams: account managers, technical specialists, developers.
- Coordinate and monitor the problem solving process, receive feedback from the client and neighboring teams

Requirements and necessary skills

- Your English level is Upper Intermediate. Almost all of our clients and partners speak English, so it will be easier for you to find a common language with them
- Knowledge of Russian language
- You are energetic, proactive and willing to work in shifts. You will have morning (7:00 - 15:00), evening (15:00 - 23:00) and night (23:00 - 07:00) shifts.

We offer

- The development within the company - we will help your ambitions become a reality.
- You can improve your English in group classes with a native speaker and take specialized courses at the expense of the company.
- We have bonuses: we pay for books you read, effective recommendations (referral bonus) and high results.
- We have a young friendly team and no bureaucracy. We are easy going, like to have fun and hold such corporate parties, after which you can’t listen to funny stories again.
- Official employment and medical insurance.

Contact Information

Phone: +359892392205

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