Support Engineer (With knowledge of SIP оr SMPP protocols)

Sofia full-time

About us

Welcome to the new era of business with the messaging and calling platforms you'll ever need! We help our clients achieve the desired results and reach their business goals.
We stand behind our mission to help companies Connect. Engage. Smile.

We are looking for a Support Engineer with knowledge of either SIP or SMPP protocols to join our team!

Responsibilities

- Communicate with customers and accept inquiries via Helpdesk & Skype;
- Handle requests from members of other teams;
- Solve tasks by themselves or escalate tasks to other teams and control the process of their implementation: technical specialists, account managers;
- Provide quality service to customers.

Requirements and necessary skills

- Fluent English;
- Advanced knowledge of the SIP protocol or SMPP protocol;
- Experience with SIP or protocol from 1 year;
- Russian will be a plus but not required.

We offer

- Educational events & courses compensation, English classes with a native speaker;
- Professional growth;
- Flexible working format - remote, office-based or flexible;
- We have bonuses: we pay for books you read, effective recommendations (referral bonus), and high results;
- We have a young friendly team and no bureaucracy. We are easygoing and like to have fun and hold corporate parties;
- Official employment and medical insurance.

Contact Information

Phone: +359892392205

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