Immedis is the best at delivering consolidated global payroll to
our customers. As part of Payroll Operations you are the heart of
the solution we deliver to our customers. This role embodies our
promise of customer centricity and success. This role acquires,
maintains, and protects the integrity of the knowledge that Immedis
is built on. Success in this role involves an ability to think big
and execute nimbly to deliver an excellent customer experience with
compliance, security, and accurate reporting. Our people are
specialists continuously acquiring country specific knowledge.
The Role is pivotal to the customer experience and hinges on
consistency, accuracy & timing.
Payroll Operations at Immedis supports both our customers & the
internal operation of Product, Customer Success, Onboarding &
Commercial activity. You will develop partner relationships and
expertise in an Immedis payroll processing jurisdiction. This
support is provided by our Payroll Operations through sharing
payroll knowledge, processing payroll and communicating.
This role has a hybrid working model office/home where we would
like to welcome the staff in our Varna and Veliko Tarnovo offices
at least for a day each week.
Knowledge Management
- Capture, Analyse & Curate the information in your region to
support our CSI &Knowledge Centre software (internal &
external)
- Maintain this critical business knowledge once it is deployed in
our systems
- Ensure the knowledge exposed to our customers is accessible &
meets the highest standards
- Develop insights as to how knowledge can improve our customers
experience;
- Managing partner performance & interaction
- Contributing to process automation & efficiency
- Enhancing quality control process
- Enabling self-service & the Immedis community
Payroll Engine Operation
- Acquire & develop the ability to process payrolls on local
payroll applications
- Ensure accurate & timely payroll processing on local payroll
applications
- Safeguard the compliance & integrity of the processing
Customer Experience
- Delight our customers by:
o Making Global Payroll efficient and effective
o Being positive, confident, empathetic, and respectful
o Responding promptly with payroll queries and analysis
- Ensure a quality product is delivered by the platform by:
o Reviewing the system processes to ensure alignment of intent and
outcome
o Revert to customers where they need training on the platform
o Reviewing the entire customer experience & process
cyclically
o Providing platform & partner feedback for continuous
improvement
o Assisting in the selection & management of partners - Embody
a #Oneteam attitude by supporting other functions
o Product: Provide customer experience insights
o Commercial/Marketing: Provide country specific information for
RFP’s & the website
o Onboarding: Assisting with set up as the main partner contact
o Customer Success: Provide customer experience insights
Tasks: Our vision is touchless global payroll on a single platform.
Currently the following are essential data driven tasks to ensure
excellent customer experience.
- Checking accuracy and completeness of some of the payroll
inputs
- Sharing payroll inputs with our partners & checking the
results
- Sharing payroll results with our customers
Телефон: 052 / 68 68 68
