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Global Payroll Operator (Hybrid working model)

Global Payroll Operator (Hybrid working model)

Varna full-time

About us

Immedis is the best at delivering consolidated global payroll to our customers. As part of Payroll Operations you are the heart of the solution we deliver to our customers. This role embodies our promise of customer centricity and success. This role acquires, maintains, and protects the integrity of the knowledge that Immedis is built on. Success in this role involves an ability to think big and execute nimbly to deliver an excellent customer experience with compliance, security, and accurate reporting. Our people are specialists continuously acquiring country specific knowledge.

The Role is pivotal to the customer experience and hinges on consistency, accuracy & timing.
Payroll Operations at Immedis supports both our customers & the internal operation of Product, Customer Success, Onboarding & Commercial activity. You will develop partner relationships and expertise in an Immedis payroll processing jurisdiction. This support is provided by our Payroll Operations through sharing payroll knowledge, processing payroll and communicating.

This role has a hybrid working model office/home where we would like to welcome the staff in our Varna and Veliko Tarnovo offices at least for a day each week.


Knowledge Management
- Capture, Analyse & Curate the information in your region to support our CSI &Knowledge Centre software (internal & external)
- Maintain this critical business knowledge once it is deployed in our systems
- Ensure the knowledge exposed to our customers is accessible & meets the highest standards
- Develop insights as to how knowledge can improve our customers experience;
- Managing partner performance & interaction
- Contributing to process automation & efficiency
- Enhancing quality control process
- Enabling self-service & the Immedis community

Payroll Engine Operation
- Acquire & develop the ability to process payrolls on local payroll applications
- Ensure accurate & timely payroll processing on local payroll applications
- Safeguard the compliance & integrity of the processing

Customer Experience
- Delight our customers by:
o Making Global Payroll efficient and effective
o Being positive, confident, empathetic, and respectful
o Responding promptly with payroll queries and analysis

- Ensure a quality product is delivered by the platform by:
o Reviewing the system processes to ensure alignment of intent and outcome
o Revert to customers where they need training on the platform
o Reviewing the entire customer experience & process cyclically
o Providing platform & partner feedback for continuous improvement
o Assisting in the selection & management of partners - Embody a #Oneteam attitude by supporting other functions
o Product: Provide customer experience insights
o Commercial/Marketing: Provide country specific information for RFP’s & the website
o Onboarding: Assisting with set up as the main partner contact
o Customer Success: Provide customer experience insights

Tasks: Our vision is touchless global payroll on a single platform. Currently the following are essential data driven tasks to ensure excellent customer experience.
- Checking accuracy and completeness of some of the payroll inputs
- Sharing payroll inputs with our partners & checking the results
- Sharing payroll results with our customers

Requirements and necessary skills

Required Skills and Experience

- 1 to 3 years’ experience post-graduate, in a data orientated environment
- Wants to work in a data driven organisation
- Looks for opportunities to leverage information for organisational gain
- Is an analytical thinker & can add knowledge, solutions and ideas
- Is keen to grow, learn and develop in a challenging hypergrowth organisation
- Works well in a team
- Wants a serious challenge to accelerate their career
- Is A Strong Communicator & good at building Relationships
- Is Reliable, Confident & Consistent
- Is committed to a great Customer Experience
- Dynamic ability to prioritise
- Not afraid to voice concerns and makes suggestions
- Has Strong presentation skills
- And Excellent organisation abilities
- Wants to be part of an incredible journey, creating a world leading organisation

Desired Skills

- Highly numerate

- Logical problem-solving skills

- Procedural approach to work

- Customer service orientation

- Empathy with people

We offer

Salary is commensurate to the experience the successful candidate brings to the role.

What We Do For You:

We are an entrepreneurial, hypergrowth, global, payroll technology company with global blue-chip customers. We want to appoint a dynamic professional to our Team.

- Flexible Working Policy with a combination of remote and office working
- Multisport Cards
- 22 Annual Leave Days for all employees plus additional days with length of service
- Lifework days: ½ day each quarter to get your life work done
- Summer flex hours where you can work your 40 hours across 4.5 days
- Additional Health Insurance including dental and vision care
- Team Buildings & Parties
- Life Insurance
- Refer a Friend Bonus
- Discounts across various stores, theatres, restaurants
- Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
- CluneTech Life – corporate wellness program
- Monthly Food Vouchers
- Mobile Plan with Free Calls & Internet
- Company Paid Trainings & Learning Accounts
- #OneTeam Awards and Annual Employee of the Year Awards
- Milestone Recognition Program
- Free Sports: Football, Tennis, Volleyball
- Employee Assistance Program
- Meeting Free Days – a specific no meeting day where we encourage no meetings so you (and your team) can focus on getting things done!

Contact Information

Phone: 052 / 68 68 68

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