Client Engagement Manager

Varna, Veliko Tarnovo full-time

About us

Taxback International is a leading global VAT solutions provider. Our integrated technology streamlines the processes of global VAT compliance, recovery & payment for Enterprise and Medium sized businesses worldwide.

Taxback International is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 7 consecutive years, a “Best Workplace for Women” for the past 3 years and most recently, we were delighted to be recognised as a “Best Workplace in Tech” for the accreditation’s first year.

Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis. In Bulgaria alone, we have 950 + employees across our offices in Varna, Veliko Tarnovo and Shumen and we’re continuing to grow!

Responsibilities

Requirements:
We are looking for a Client Engagement Manager to lead a highly collaborative, innovative and creative team to build excellent relationship with our business partner from an allocated book of clients, mediating between them and the internal teams. Upsell, track and exceed Business performance according to set goals and deliverables.

What will I be doing?

- Day to day account management of Taxback International’s Managed Clients in the allocated book of clients
- Coordinate Client from contract signing till completed implementation together with internal teams
- Upsell, track and exceed Business performance according to set goals and deliverables
- Identify and manage initiatives to grow client portfolios both within current book of business but also by upselling Taxback International products portfolio
- Manage quarterly business reviews and general governance of each client account
- Be the client representative internally to ensure that client requirements are met timely when several stakeholders are involved from contract signing, implementation and the ongoing relationship
- Ongoing usage of SalesForce and its reporting capabilities

Requirements and necessary skills

What skills do I need?

- Experience in a position of account management with a proven track record of results is an advantage.
- Fluency in English, both verbally and written is a requirement. Additional languages are a strong advantage
- Strong communication skills and feeling comfortable leading dialogues in cross-cultural teams.
- Analytical thinking, self-discipline and always keeping the client needs front of mind - bringing an outside-in perspective to optimise processes and maximize returns.
- Working well independently with a strong sense of prioritisation in a fast paced environment.
- Fast learning skills with a strong ability in understanding client requirements and engagements from a commercial perspective.
- Confidence in analyzing and concluding large sets of data.

We offer

Benefits:

At Taxback International, we are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.

Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:

- Flexible Working Policy with a combination of remote and office working
- Multisport Cards
- 22 Annual Leave Days for all employees plus additional days with length of service
- Lifework days: ½ day each quarter to get your life work done
- Summer flex hours where you can work your 40 hours across 4.5 days
- Additional Health Insurance including dental and vision care
- Team Buildings & Parties
- Life Insurance
- Refer a Friend Bonus
- Discounts across various stores, theatres, restaurants
- Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
- CluneTech Life – corporate wellness program
- Food Vouchers
- Mobile Plan with Free Calls & Internet
- Company Paid Trainings & Learning Accounts
- #OneTeam Awards and Annual Employee of the Year Awards
- Milestone Recognition Program
- Free Sports: Football, Tennis, Volleyball
- Employee Assistance Program
- Meeting Free Days – a specific no meeting day where we encourage no meetings so you (and your team) can focus on getting things done!

Contact Information

Phone: 052 / 68 68 68

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