PerformCS
Remote Call Centre Agent with Turkish
Work from home
full-time
Between 1500 and 2000 bgn
 Suitable for refugees

Remote Call Centre Agent with Turkish

Work from home full-time Between 1500 and 2000 bgn  Suitable for refugees

Responsibilities

Represents the company in all customer contacts, gives the best service via calls and emails and as a part of excellent customer service builds retention with customers, makes them feel welcome and special, ensures that they are enjoying fully their gaming experience.

Х Builds and maintains relationships with existing and new customers.
Х Helps customers with all their enquiries;
Х Clarifies platformsТ Terms and Conditions when it is needed.
Х Logs tasks in accordance with company guidelines.
Х Explains how to use platform games and services.
Х Assists customers with on-going marketing campaigns.
Х Helps out Payments & Fraud agents in upholding the security of the company and prevents fraudulent activities.
Х Escalates and follows up customer cases when needed.
Х Identifies and reports improvement areas according to company procedures.
Х Works closely with other departments to handle customer queries.
Х Dealing with customers that their first deposits were rejected, calling them to repeat the process and complete their first deposit.
Х Calling daily new registered customers to welcome them to the brand.
Х Customer satisfaction calls to make sure that the customers remain engaged with our platform.

Requirements and necessary skills

Х Turkish speaker (verbal and written)
Х Excellent communication skills
Х Customer oriented
Х Basic skills in Microsoft Tools
Х Self-Motivated
Х Team player

We offer

Х Competitive salary package + Bonus
Х Fully paid training
Х Work from home
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