Expert Disputed card payments, Varna

Expert Disputed card payments, Varna


Job Description

General duties:
Works on cardholders disputes of card payments. Performs analysis of the cardholders behavior and the card payments related data to identify the root cause and resolve the case;
Follows the Card Schemes rules and procedures regarding disputed card payments focusing on the cardholders satisfaction;
Communicates with other financial and non-financial institutions regarding disputed card payments;
Communicates internally with colleagues in the banks branches and other departments in the process of resolving disputed card payments cases. Prepares responses to the cardholders;
Participates in the development and maintenance of internal rules and procedures. Contributes to the continuous improvement of the internal processes;
Prepares regular and ad-hoc reports.

Bachelors degree in Economics, Finance, Accounting or other related field;
Fluent in English;
Good Excel skills will be considered as an advantage;
Experience in the field of online payments will be considered as an advantage;
Experience in the field of card payments and disputes of card payments, in particular, will be considered as strong advantage;
Ability to work with deadlines, attention to the detail, good judgement, consistency, and flexibility this will help you to be successful in the role;
Teamwork and good communication skills.

DSK Bank offers:
Excellent opportunities for career development in one of Bulgarias leading banks;
Dynamic and challenging job that will boost your professional development;
Friendly work environment fostering teamwork;
Competitive remuneration and attractive bonus scheme;
Preferential conditions for Multisport card;
Additional health insurance;
Food vouchers at the amount of 200 BGN;
Unbeatable interest rates for mortgage loans for employees;
20+5 days annual holiday leave;
And most importantly opportunity to work with and learn from some of the best professionals in their field.
Documents for application:

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