Astrea Recruitment
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Disputes Support Associate with German and English (Hybrid model of work)

Disputes Support Associate with German and English (Hybrid model of work)

Sofia full-time

About us

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a leading company in the customer experience management field.
We are looking for focused, organized and communicative problem-solvers for the role of
Disputes Support Associate with German and English.


* Handling and resolving customer issues/disputes promptly and escalating when necessary;
* Utilizing technology tools and systems, including SAP, for accurate CTC data;
* Providing supporting documentation to customers and managing follow-up issues;
* Delivering high-quality services and adhering to company policies;
* Assisting and advising team members and offering feedback to the disputes team lead;
* Documenting and updating disputes work instructions and striving to improve processes;
* Gathering data for audits, building strong relationships with stakeholders, and liaise with
business units’ finance teams and other departments;
* Fostering positive relationships with business units and ensuring smooth deployment of
disputes processes in the shared services center.

Requirements and necessary skills

* Fluency in German and English and
* Excellent communication and interpersonal skills;
* Experience in a multinational organization or shared services environment with good
business acumen;
* Strong focus on providing a high-level customer service;
* Team-player attitude and a desire to be of service to others;
* Analytically-minded and a problem-solver;
* Skilled with time-management, planning and prioritizing tasks;
* Bachelor's degree.

We offer

* Competitive compensation, rewards scheme and paid annual leave days;
* Strong social benefits package and corporate discounts;
* Recognition programs and social activities and events;
* Hybrid model of work (2 days at the office, 3 at home);
* Full-time job on a standard working time and week (free weekends);
* Initial training (during the first 4 weeks) and various career growth opportunities;
* Modern and comfortable working environment and tools;
* Excellent health and wellbeing conditions and supportive and friendly atmosphere.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_DSAGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Contact Information

Phone: 0885 865 066

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