Help-Desk Agent with German or French and Italian

Sofia full-time

About us

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a fast-growing company, working some of the biggest projects on the
market. We are searching for bright, polite and customer-focused people for the role of
Customer Care Agent with French or German and Italian.

Responsibilities

* Providing information on administrative and technical requests (products, invoices, etc.);
* Implementing system changes and keeping everything up-to-date;
* Assisting customers through various channels (inbound calls and messages);
* Analyzing and resolving customer queries;
* Escalating faults or calls to other departments.

Requirements and necessary skills

* Customer-focused mindset and approach;
* Must have German or French at C1 level and Italian at B2/C1 level;
* English proficiency at B1 level is required as well;
* Strong organizational and communication skills;
* Willingness to work shifts and good knowledge of MS Office.

We offer

* Brand new office with access to gym classes;
* Supportive work atmosphere promoting a positive work-life balance;
* Full time employment, competitive salary and paid annual days off;
* Additional medical insurance coverage and meal vouchers;
* Provided initial training (during the first 4 weeks on the job);
* Employee network groups fostering diversity, inclusion, and learning among colleagues;
* Various learning and training opportunities, plus career development options.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_HDAGFI).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Contact Information

Phone: 0885 865 066

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