At Astrea Recruitment, we are committed to transforming the
challenges of finding a new job
into an inspiring path of change and support. With pride, we can
say that we have been
among the best in the recruitment field for 17 years. We believe
that we can change people's
lives by helping them become the best version of themselves. We
participate in the
development of many Bulgarian and international companies, helping
them find the right
people and solutions for their business. Our network of satisfied
candidates and clients
continues to grow, remaining our greatest pride and motivation.
For one of our clients – a company offering superb services in the
BPO field. We are looking
for communicative, organized and active and empathetic listeners
for the role Customer Care
Specialist with English - FTE or PTE.
* Guiding customers through the installation and testing process of
their new alarm system;
* Remotely programming alarm equipment for customers;
* Assisting customers in testing their alarms by assessing the
clarity of speech and pendant
battery strength;
* Helping customers with basic troubleshooting of alarm equipment
and GPS-enabled
wearable devices
* Escalating technical issues to the UK-based customer service team
when necessary:
* Monitoring automatic alarm signals and resolving power or
battery-related issues;
* Recording and updating all customer interactions in a CRM system
and ensuring customer
records are complete, relevant, and up-to-date;
* Entering data into relevant systems and creating or updating
accounts.
Phone: 0885 865 066
