Description and Requirements
*Please note that the position is based in Sofia, Bulgaria and we
will help you to relocate if you are based outside the country.
If you are excited about health and technology, join our Fitbit
Team
As a Fitbit Customer Support with Romanian and English, you will be
part of a great team and will:
Help our users with any issues they might have via tickets or
calls
Provide solutions to everyday device use questions on a case by
case customer-oriented approach
Identify trending issues and bugs from users’ reported issues and
communicate them to your supervision team
Work with a passionate team of customer-friendly colleagues from an
international background
Not bad, right?
What we expect from you:
Fluency in Romanian language for daily communication with
customers
Good command of English (B1 or similar) for training and internal
communication
Basic understanding of iOS and Android OS use/features
Demonstrating empathy
Desire to help customers as best as possible and willing to
contribute to the team’s success / be a team-player
Result-oriented with personal performance
Friendly and outgoing personality
Looking for a long-term employment
In return, we offer:
Relocation assistance for candidates based outside of Bulgaria
Employee referral bonuses
Support and learning
Positive international working environment
50+ benefits and services to choose from
Additional health insurance
Attractive salary
Stable job and career development opportunities
Fully paid training
Flexible working hours options
Does it sound like the perfect job for you? Apply now!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE
& TSX: TIXT) and is the largest employer in the CX (Customer
Experience) industry in the country with over 4,200 team members.
The company provides a broad portfolio of services - designing,
building, and delivering next-generation digital services, AI
solutions, customer experience, and much more. The company's
primary focus is strict adherence to all our clients'
procedures and practices. We are an independent outsourcing
services provider and do not function as a local representation of
our partners.
#LI-DNI
Additional Job Description
Are you ready to take the next step in your career and achieve your
next challenge? TELUS Digital Bulgaria is looking for you!
Language Reference
English
Romanian
EEO Statement
At TELUS Digital, we enable customer experience innovation through
spirited teamwork, agile thinking, and a caring culture that puts
customers first. TELUS Digital is the global arm of TELUS
Corporation, one of the largest telecommunications service
providers in Canada. We deliver contact center and business process
outsourcing (BPO) solutions to some of the world's largest
corporations in the consumer electronics, finance,
telecommunications and utilities sectors. With global call center
delivery capabilities, our multi-shore, multi-language programs
offer safe, secure infrastructure, value-based pricing,
skills-based resources and exceptional customer service - all
backed by TELUS, our multi-billion dollar telecommunications
parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer
and are committed to creating a diverse and inclusive workplace.
All aspects of employment, including the decision to hire and
promote, are based on applicants’ qualifications, merits,
competence and performance without regard to any characteristic
related to diversity.
Apply Now