This role has been designed as ‘Hybrid’ with an expectation that
you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company
advancing the way people live and work. We help companies connect,
protect, analyze, and act on their data and applications wherever
they live, from edge to cloud, so they can turn insights into
outcomes at the speed required to thrive in today’s complex world.
Our culture thrives on finding new and better ways to accelerate
what’s next. We know diverse backgrounds are valued and succeed
here. We have the flexibility to manage our work and personal
needs. We make bold moves, together, and are a force for good. If
you are looking to stretch and grow your career our culture will
embrace you. Open up opportunities with HPE.
Job Description:
We are looking for a Technical Support Graduate with Polish and
English to join our Customer Solution
Center team.
In this role your main responsibility is to manage customer cases
to a satisfactory resolution. The work is predominantly in the
areas of hardware platforms, operating systems, subsystems and
products operating on these systems. You are the first level of
technical support to the customers. On receipt of a service request
you will researches for a solution through remote diagnosis,
documentation and/or knowledge databases within agreed timeframes.
Qualification of hardware cases involves diagnosis and/or
recommendation of part for the field engineer, and/or direct
shipment to the customer. In all cases where a problem gets too
complex you responsible for timely elevation and/or escalation.
How will you make your mark:
Timely responding to customers via phone/mail/web. Lodging cases,
providing information & troubleshooting to solve customer
problem according company KPIs for the business.
Managing customer expectations by taking into consideration the
entitlement and identifying customer problems.
Keeping customer informed, setting and following commitments,
keeping precise case documentation and case ownership.
Participating in projects for process or quality improvements.
Managing multiple tasks or cases simultaneously with minimal
supervision.
Active and self-paced improvement of technical and business process
knowledge.
Independently and actively improving the quality metrics towards
the achievement of the targets beyond.
Keeping documentation as per requirements.
Meeting the deadlines and keeping the service level agreements.
Timely elevating and/or escalating to next level when the case is
complex.
About you:
Graduated in the last year from a Bachelor/Master program
Very good command of English
Excellent language skills in Polish
Great communication skills and a social and customer oriented
nature
Problem solving qualities
Friendly and positive attitude in the work environment
Self motivated and not afraid of a challenge
Analytical and problem-solving skills
Eager to learn and develop in the technological space
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a
comprehensive suite of benefits that supports their physical,
financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the
better we all are. We have specific programs catered to helping you
reach any career goals you have — whether you want to become a
knowledge expert in your field or apply your skills to another
division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate
individual uniqueness. We know diverse backgrounds are valued and
succeed here. We have the flexibility to manage our work and
personal needs. We make bold moves, together, and are a force for
good.
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and
Affirmative Action employer. We are committed to diversity and
building a team that represents a variety of backgrounds,
perspectives, and skills. We do not discriminate and all decisions
we make are made on the basis of qualifications, merit, and
business need. Our goal is to be one global diverse team that is
representative of our customers, in an inclusive environment where
we can continue to innovate and grow together.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual
with Disabilities.
HPE will comply with all applicable laws related to employer use of
arrest and conviction records, including laws requiring employers
to consider for employment qualified applicants with criminal
histories.
Timely responding to customers via phone/mail/web. Lodging cases,
providing information & troubleshooting to solve customer
problem according company KPIs for the business.
Managing customer expectations by taking into consideration the
entitlement and identifying customer problems.
Keeping customer informed, setting and following commitments,
keeping precise case documentation and case ownership.
Participating in projects for process or quality improvements.
Managing multiple tasks or cases simultaneously with minimal
supervision.
Active and self-paced improvement of technical and business process
knowledge.
Independently and actively improving the quality metrics towards
the achievement of the targets beyond.
Keeping documentation as per requirements.
Meeting the deadlines and keeping the service level agreements.
Timely elevating and/or escalating to next level when the case is
complex.
