Support Engineer

It's your life. It's your opportunity.
#MakeITHappen

Did you know that A1 Bulgaria is working on international projects as well?
Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.
State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:
• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

Would you like to join us?

The telecommunications industry is one of the high-tech industries in the modern world and it is an exciting field for people with technical skills.
If you are interested in exploring the field of telecommunications, the following job opportunity might inspire you to join our Services Operation Team, within the VIP ICT Support Department, based in Sofia.

We are looking for new talent as a Support Engineer with the ability to learn and adapt quickly to new technologies and trends.
Previous experience in a similar position is always welcome in applicants.

Your daily routine would include:
• Taking ownership of various tickets related to problems with DIA, VPN, Cloud Video surveillance, SDWAN, FW, etc;
• Investigating the reason for the root cause and providing a temporary workaround or reliable resolution;
• Communicating with administrators and on-site engineers in order to provide remote assistance;
• Take over escalations and follow-up in order to secure customer satisfaction.

We’ll know you can make it if you have:
• Previous experience as L1/L2 technical support;
• Кnowledge in the networking/telecommunication protocols (IP, TCP/UDP, VPN, OSPF etc.);
• MTCNA, CCNA or NRS certificate (considered as a plus);
• Good analytical and problem-solving skills with the capability to identify solutions to unusual and complex problems;
• Good written and spoken English skills.

Our gratitude for the job done will be eternal, but we’ll also offer you:
• Innovative technologies and platforms to “play” with;
• Modern working environment for your comfort;
• Friendly, ambitious, and motivated teammates to support each other;
• Thousands of online and in-person learning opportunities to grow;
• Challenging assignments and career development opportunities in multinational environment;
• Attractive remuneration package;
• Flexible working schedule and opportunity for home office;
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.