Support Engineer
It's your life. It's your opportunity.
#MakeITHappen
Did you know that A1 Bulgaria is working on international projects
as well?
Our wide portfolio has long past the telecom services, and we are
now offering digital solutions to millions of corporate, public,
and private customers.
State-of-the-art technology, the latest innovations, and extremely
talented professionals in various areas help us deliver the
best-in-class products, services, and customer experience.
You’ll know A1 Bulgaria is the right place for you if you are
driven by:
• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.
Would you like to join us?
The telecommunications industry is one of the high-tech industries
in the modern world and it is an exciting field for people with
technical skills.
If you are interested in exploring the field of telecommunications,
the following job opportunity might inspire you to join our
Services Operation Team, within the VIP ICT Support Department,
based in Sofia.
We are looking for new talent as a Support Engineer with the
ability to learn and adapt quickly to new technologies and
trends.
Previous experience in a similar position is always welcome in
applicants.
Your daily routine would include:
• Taking ownership of various tickets related to problems with
DIA, VPN, Cloud Video surveillance, SDWAN, FW, etc;
• Investigating the reason for the root cause and providing a
temporary workaround or reliable resolution;
• Communicating with administrators and on-site engineers in
order to provide remote assistance;
• Take over escalations and follow-up in order to secure
customer satisfaction.
We’ll know you can make it if you have:
• Previous experience as L1/L2 technical support;
• Кnowledge in the networking/telecommunication protocols (IP,
TCP/UDP, VPN, OSPF etc.);
• MTCNA, CCNA or NRS certificate (considered as a plus);
• Good analytical and problem-solving skills with the capability
to identify solutions to unusual and complex problems;
• Good written and spoken English skills.
Our gratitude for the job done will be eternal, but we’ll also
offer you:
• Innovative technologies and platforms to “play” with;
• Modern working environment for your comfort;
• Friendly, ambitious, and motivated teammates to support each
other;
• Thousands of online and in-person learning opportunities to
grow;
• Challenging assignments and career development opportunities
in multinational environment;
• Attractive remuneration package;
• Flexible working schedule and opportunity for home office;
• Numerous additional goodies, including, but not limited to
free A1 services, discounts, health insurance and services, sports
center, childcare, team and family events, etc.