Strength. Care. Growth

A1 Competence Delivery Center is a vital component of A1’s telecommunications business. Acting as an expertise hub, CDC is dedicated to delivering a full range of high-quality IT, network, financial and other services to support A1’s operations across all OpCos, independent of location.

Using the power of being OneGroup and leveraging synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities’ enhancement, paired with job stability.

You will know we are the right place for you, if you are driven by:

Opportunities to learn and build your career.
Meaningful work in a stable and fast-paced company.
Diversity of people, projects, and platforms.
A supportive, fun, and inspiring place to work.

Role Overview:

We are seeking a Performance & Reporting Coordinator to join our team and play a key role in driving operational excellence. This position combines performance automation strategy, project governance, and reporting responsibilities to ensure transparency, efficiency, and continuous improvement across business units. The ideal candidate will manage reporting cycles, monitor KPIs and SLAs, and deliver actionable insights to management and stakeholders through structured reports and impactful presentations.

Role insights:

Support performance automation strategy, design, implementation, and optimization.
Coordinate fulfilment operations and cross-functional collaboration.
Supervise deliverables and accelerate execution of key initiatives.
Manage contract governance, lifecycle documentation, and compliance processes.
Ensure SLA compliance and KPI tracking for operational performance.
Drive quality improvement through regular reviews and revisions.
Prepare and deliver Monthly Performance Reports.
Provide weekly/monthly operational achievement reports and executive summaries.
Develop clear, impactful presentations for management and stakeholders.
Optimize communication flows and foster collaboration across business units.
Streamline communication practices to improve efficiency and engagement.
Introduce innovative methods to enhance internal dialogue and collaboration.

What makes you unique:

Relevant working experience in ServiceNow, Power BI, MS Excel (pivot tables, advanced formulas, dashboards), Microsoft PowerPoint, Canva, Prezi.
Strong reporting and data visualization skills.
Familiarity with Agile principles and project management practices.
Excellent communication and presentation skills.
Analytical mindset with attention to detail.
Ability to manage multiple priorities and deadlines.
Bachelor’s degree in Business, IT, or related field.
Experience in performance reporting, governance, or operations management.
Experience in cross-functional coordination and stakeholder communication.

Our gratitude for the job done will be eternal, but we’ll also offer you:

Innovative technologies and platforms to work with.
Modern working environment for your comfort.
Friendly, ambitious, and motivated teammates to support each other.
Thousands of online and in-person learning opportunities for you to grow.
Challenging assignments and career development opportunities in multinational environment.
Attractive compensation package.
Hybrid working model.
Numerous additional benefits, including, but not limited to free A1 services.

If you have any questions, please do not hesitate to contact: Yana Mladenova