Head of VIP – Live Casino (Hybrid)

Sofia, Work from home full-time

About us

We’ve been turning job searches into exciting new beginnings for 18 years! With offices
in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international
companies. We believe in helping people grow into their best selves, and our ever-growing
network of happy candidates and clients is what drives us forward. Let’s shape the future
together!

For one of our clients – a premier technology partner to the gambling industry, backed by
more than 25 years of unrivaled international know-how, we are on a lookout for а Head of
VIP – Live Casino (Hybrid).

Responsibilities

* Define and lead a long-term VIP strategy aligned with business objectives, market trends,
and customer value growth;
* Build and manage advanced VIP segmentation models to identify, engage, and retain high-
value customers;
* Design, launch, and continuously optimize VIP programs, exclusive benefits, and bespoke
experiences that drive loyalty and lifetime value;
* Use data, behavioral insights, and performance metrics to create personalized engagement
and proactive retention strategies;
* Monitor industry trends and competitor offerings to ensure VIP initiatives remain innovative
and competitive;
* Present VIP performance, insights, and growth opportunities to senior leadership and key stakeholders;
* Lead, mentor, and develop the VIP team, ensuring high service standards, strong
performance, and operational excellence.

Requirements and necessary skills

* Bachelor’s degree or higher, with 3+ years of experience in VIP management, CRM, or
customer engagement within iGaming or a similar industry;
* Proven ability to manage and grow relationships with high-value customers through
personalized, data-driven strategies;
* Strong analytical mindset with hands-on experience in KPI tracking, reporting, and BI tools
such as Excel, Power BI, or Tableau;
* Excellent communication and presentation skills, with confidence engaging senior
stakeholders and cross-functional teams;
* Experience working with CRM and marketing automation platforms (e.g., Salesforce,
Optimove) and omnichannel communication tools;
* Solid understanding of Responsible Gambling, AML, and Data Protection regulations
within regulated environments;
* Advanced English proficiency (C1 or higher); additional languages are a strong advantage
in an international setting.

We offer

* Competitive benefits package including food allowance, health insurance, and discounted
Multisport card from day one;
* Additional bonuses such as baby bonus, newlywed bonus, refer-a-friend incentives, and
access to EAP support;
* Corporate taxi scheme for late shifts, plus regular company social events and continuous
training programs;
* After 6 months: supplemental dental plan, life insurance, monthly utilities allowance, and
annual wellness budget;
* Five extra vacation days per year (available after the first 20 days and non-transferable);
* After 12 months: annual performance bonus of up to one full monthly salary;
* A supportive work environment with opportunities for growth, creativity, and professional development;
* Standard working hours, with the option for a hybrid work model after the third month.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number MN_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Астреа Рикрутмънт ЕООД, license No 1809).

Contact Information

Phone: 0884978869

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