Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Successfully resolve technical issues (hardware and software) from
incoming internal or external businesses and end user's
contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations
questions on subjects such as features, specifications, and repairs
on current and discontinued products, parts, and options, based on
customer entitlement (warranty through mission-critical). .
Resolve incoming internal or external businesses and end user's
problems via telephone and e-support.
Articulate both in writing and verbally case summary, resolution
and add to Knowledge Management System (KMS).
Proactively assist customers to avoid or reduce problem
occurrence.
Represent the company in a face to face customer location visit,
industry conference/trade show, vendor meeting, etc.
Engages team members for support as required to ensure internal or
external business and end user SLA demands are met.
Begin to partner with and assist the Sales Pursuit team.
Phone: +359 2 815 2030
