Are you a driven leader passionate about operational excellence, process innovation, and delivering outstanding client experiences?

DZI, a leading insurance company and proud member of the KBC Group, is looking for a Client Processes Manager to lead pivotal process and client service initiatives. This is your chance to play a key role in shaping our client-oriented strategies and ensuring that every interaction reflects our commitment to quality and compliance.

Key responsibilities:

Complaint Management: Oversee daily complaint registration and handling, focusing on high-risk cases. Monitor responses, prepare quarterly reports for senior management, and drive continuous process improvements. Organize annual training and keep procedures up to date.
Client Consents: Prepare regular reports, maintain oversight of consent-related activities, and organize initiatives to achieve team and company goals.
Client Service Coordination: Support client services, including complaint processes, information distribution, and client data administration. Maintain the outsourcing register for the department.
Regulatory and Business Continuity Leadership: Act as DORA coordinator, ensuring compliance with regulatory directives, and serve as BCM coordinator for business continuity planning.
Process Optimization: Lead cross-functional projects to optimize client and digital processes, ensuring seamless operations and the highest standards of service.

Key requirements: 

Proven experience in project and process management, process optimization, and leading change.
Strategic mindset with strong reporting and analytical skills.
Ability to coordinate cross-functional teams and drive initiatives from vision to execution.
Strong understanding of regulatory compliance and best practices in client service.
Excellent communication skills and a passion for training and developing others.
Analytical thinker with a proactive approach to problem-solving.

We offer:

Various opportunities for learning and further development of the professional skills and competences
Preferences for the bank products and services
Additional health insurance
Food vouchers - 55 EUR
Referral program
Hybrid working model and flexible working time
Sport card
Participation in a solidarity fund which helps employees and their families when necessary
22 days annual paid leave + 1 for your birthday

Ready to make a difference? Apply now and help us drive continuous improvement and client satisfaction at DZI!