Process & Workflow Automation Stream Lead (f/m/d) @ A1 Competence Delivery Center
А1 България ЕАД
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Process & Workflow Automation Stream Lead (f/m/d) @ A1 Competence Delivery Center
София, бул. Черни връх 51 Б
full-time

Process & Workflow Automation Stream Lead (f/m/d) @ A1 Competence Delivery Center

София, бул. Черни връх 51 Б full-time

Job Description

Strength. Care. Growth

A1 Competence Delivery Center is a vital component of A1’s telecommunications business. Acting as an expertise hub, CDC is dedicated to delivering a full range of high-quality IT, network, financial and other services to support A1’s operations across all OpCos, independent of location.

Using the power of being OneGroup and leveraging synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities’ enhancement, paired with job stability.

You will know we are the right place for you, if you are driven by:

  • Opportunities to learn and build your career.
  • Meaningful work in a stable and fast-paced company.
  • Diversity of people, projects, and platforms.
  • A supportive, fun, and inspiring place to work.

This job can be performed by all countries within our A1 footprint.

Role insights:

  • Define and own the Process & Workflow Automation roadmap, governance framework, standards, and best practices.
  • Identify automation and optimization opportunities across business units, ensuring alignment with enterprise architecture and digital transformation strategy.
  • Lead end-to-end automation programs from ideation to deployment, overseeing multiple workstreams, KPIs, risks, timelines, and budgets.
  • Manage cross-functional teams including Business Analysts, Developers, and Solution Architects.
  • Conduct process assessments, value stream mapping, and future-state process design to ensure measurable ROI and efficiency gains.
  • Act as the primary point of contact for senior leadership, facilitating workshops and translating business needs into technical solutions.
  • Build and mentor the automation team, fostering innovation, capability maturity, and operational excellence.

What makes you unique:

  • Bachelor’s or Master’s degree in Business, Information Technology, Engineering, or a related field.
  • 7+ years of experience in process improvement, automation, or digital transformation initiatives.
  • Proven leadership experience managing complex programs, portfolios, or streams.
  • Strong understanding of RPA, workflow automation, BPM, and orchestration platforms.
  • Experience working with Agile and/or SAFe methodologies.
  • Excellent analytical, problem-solving, and stakeholder management skills.

Nice to Have:

  • Experience leading enterprise-scale automation transformations.
  • Knowledge of AI-driven automation and intelligent document processing solutions.

Job code: AIT010P311

Job classification: 11 - (Global Level)?