Strength. Care. Growth
You’ll know A1 Bulgaria is the right place for you if you are driven by:
- Opportunities to learn and build your career.
- Meaningful work in a stable and fast-paced company.
- Diversity of people, projects, and platforms.
- A supportive, fun, and inspiring place to work.
Would you like to join us?
The ITSM Solutions Development Team is responsible for the development and maintenance of Service Management processes in ServiceNow.
To strengthen the team, we are looking for a Software Developer.
Your daily routine would include:
- Implementation of ITSM processes in ServiceNow in accordance with best practices (ITIL).
- Administration of all customer aspects on the ServiceNow platform.
- Performing core system configuration tasks.
- Working with UI policies, data policies, UI actions, business rules and client scripts.
- Adding and administering users, groups and roles.
- Creating work-flow activities and approvals.
- Personalizing and creating forms and fields for the various roles and groups to target company requirements.
- Enrichment of Service Portal and developing new catalogue items and fulfillment workflows.
- Development and integration of custom applications on the ServiceNow platform.
- Integration of external systems with ServiceNow platform.
- Develop and maintain detailed technical and process documentation.
- Establishing and maintaining CMDB; managing data with import sets, update sets and transform maps.
- Adhere to established testing, change management, problem management and communication guidelines.
We’ll know you can make it if you have:
- Experienced in software design and implementation.
- Good Experience in MySQL and MSSQL.
- Good experience in Java and JavaScript.
- Hands on experience in Windows and LINUX.
- Fluent in English.
The following knowledge will be considered an advantage:
- Basics in network technology (Router, Switches, Access Points,) AD.
- Basics in IP V4 and IP V6 AD.
- Experience in Health Check, Root Cause Analysis and error prevention.
- Experienced in implementation and customization of ITSM processes.
Apply now!
Every internal candidate will be invited for an interview.
Every colleague, who has changed their position in the company, will receive an individual bonus of 1000 euro for an educational course of their choice.
Refer a friend for this position and get a bonus of 250 EUR under the Employee referral program!
