Strength. Care. Growth
You’ll know A1 Bulgaria is the right place for you if you are driven by:
- Opportunities to learn and build your career.
- Meaningful work in a stable and fast-paced company.
- Diversity of people, projects, and platforms.
- A supportive, fun, and inspiring place to work.
Your daily routine would include:
- Administer, configure, and support the ServiceNow platform, including incident, request, problem, change, CMDB, knowledge base, and other modules as required.
- Performing regular maintenance of the ServiceNow platform, including patching, vulnerability management, and release activities, in coordination with development teams.
- Troubleshoot technical issues and provide timely resolution for ServiceNow-related incidents and requests.
- Monitor platform health and performance as well as perform root cause analysis of recurring issues.
- Manage user access, roles, and permissions in accordance with company policies.
- Assist in testing and deploying new functionalities, integrations, and releases.
- Be in contact with ServiceNow support for advanced troubleshooting or escalations.
We’ll know you can make it if you have:
- Hands-on experience as a ServiceNow Administrator and support.
- Strong understanding of IT Service Management (ITSM) processes.
- Experience in configuring ServiceNow including patch management, vulnerability management, and release activities, in cooperation with development teams.
- Good understanding of ServiceNow security model and access controls.
- Excellent troubleshooting, analytical, and problem-solving abilities.
- Strong communication skills and the ability to document clearly within the ServiceNow platform (especially through the Knowledge Base and other internal tools).
- Ability to manage multiple priorities and work independently or as part of a team.
Nice to Have:
- ServiceNow Certified System Administrator (CSA) certification.
- Experience with additional ServiceNow modules (ITOM, HRSD, CSM, etc.).
- Experience with integrations (REST / SOAP APIs, LDAP, etc.).
- Familiarity with Agile or ITIL frameworks.
Apply now!
Every internal candidate will be invited for an interview.
Every colleague, who has changed their position in the company, will receive an individual bonus of 1000 euro for an educational course of their choice.
Refer a friend for this position and get a bonus of 250 EUR under the Employee referral program!
