At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!
For one of our clients - a workforce-focused company offering business and IT outsourcing,
committed to quality, care, and meaningful client partnerships, we are looking for –
Junior Tech Support Advisor with Spanish or Portuguese (Remote).
*Deliver exceptional customer service via phone and chat;
*Assist customers with questions related to products, services, orders, or accounts;
*Handle each interaction with professionalism, empathy, and a focus on first-contact resolution;
*Accurately log and follow up on customer interactions using internal systems;
*Meet performance goals such as customer satisfaction, response time, and quality standards;
*Collaborate with other team members to share knowledge and improve the customer experience;
*Provide timely updates on case progress through ticketing and chat systems, ensuring a
positive customer experience;
*Troubleshoot account, access, and application-related issues following established procedures.
*Fluency in Spanish or Portuguese, plus good communication skills in English;
*Strong interpersonal skills with a customer-first mindset;
*Comfortable handling conversations via phone and chat;
*Basic computer literacy and ability to learn new software tools quickly;
*Motivation to achieve targets and deliver positive results;
*Previous customer service experience is a plus;
*Familiarity with ticketing tools (e.g., Zendesk, Jira) and basic knowledge of SaaS or cloud application;
*Strong analytical and critical thinking skills with a structured approach to troubleshooting.
*Competitive salary package with performance-based bonuses;
*Opportunity to work in a dynamic, multicultural environment;
*Paid initial training and ongoing development programs;
*Clear career path with opportunities for internal growth;
*First 3 months in Sofia office, then fully remote;
*Supportive team culture and professional work atmosphere.
If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, license No 1809).
Телефон: 0884978869
