About us
At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.
HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Job Description
- Manages the delivery of contracted proactive support related services through the whole delivery lifecycle: Installation, Services delivery support.
- Apply broad technical background and knowledge of industry trends to operate several critical or high-risk technology areas/customer groups.
- Integrate portfolio knowledge and business understanding to create solutions for customer.
- Functional Lead of delivery teams in Run Phase with extensive responsibility including the steering of delivery partner and (virtual) teams.
- Conducts Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts.
- Actively drives As-a-Service delivery model and growth within the existing As-a-Services contracts.
- Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
- Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
- Act as trusted advisor in the consultant role for customer and company sales teams.
- Accountable for defined service deliverables for the customer.
- Responsible for total customer experience.
- Provide suggestions for operational efficiencies.
- Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.
