Customer Insights & Experience Specialist (m/f)

About Us

With over 140 stores and 2 logistics centers in the country, Lidl Bulgaria has been strengthening its leading position as a responsible investor, a fair employer and a preferred place to shop, offering high quality at a good price for 15 years. 

In our daily work, we adhere to clear principles of respect and honesty, which determine our actions and way of communicating. 

For our Head Office, we are looking for an analytical person who likes to work with numbers and is ready to draw useful conclusions from a lot of data, with which we will continue to adapt our business to the needs of our customers. 

If you want to work in a pleasant atmosphere with a team of motivated and smiling people, do not hesitate and apply now for the position: 

Customer Insights & Experience Specialist (m/f) 

What will you do?

• You analyze the market, competition and categories and generate clear conclusions in order to identify potential for development; 
• You provide support in the creation, interpretation and presentation of Customer Insights reports, both in Bulgaria and internationally; 
• You participate in ad hoc projects and research related to FMCG customer analysis; 
• You work closely with other national departments, as well as with the international CIX team in Germany; 
• You maintain relationships with agencies to ensure accuracy, quality and timely provision of reports and information. 

What do we expect from you?

• Higher education - Economics or similar; 
• Minimum 3 years of experience in market research agencies or FMCG sector; 
• Highly developed analytical skills, affinity for numbers and understanding of the market and customer mindset; 
• Experience in working with consumer and/or household panels is an advantage; 
• In-depth knowledge of Excel and PowerPoint or Google Workspace tools (Sheets, Slides, Looker studio); 
• Excellent command of English (knowledge of German is an advantage); 
• Proactivity and responsible approach to tasks and ability to quickly adapt to different business situations; 
• Emphasized creative thinking, as well as excellent communication skills; 
• Willingness to work in a team and cooperate with similar national and international teams.

What do we offer you?

• Work in an international company with career development opportunities;
• Introductory training;
• Food vouchers worth up to 102,26 € per month based on hours worked;
• Supplementary health insurance;
• A program to support employees and their families with free psychological, financial and legal consultations
• Multisport card at a preferential price;
• 25 days of paid annual leave;
• 1 day of additional leave for birthday;
• An additional day of paid leave for every 5 years of service in the company;
• 'Refer a friend' bonus in the amount of 515 € to 770 € gross;
• Gift and cash bonus upon the birth of a child in the amount of 340 € gross;
• Gift set of school supplies for employees with children from 1st to 8th grade;
• Discount on an annual subscription to an online learning platform for employees with children from 1st to 12th grade;
• Easter bonus;
• Christmas bonus;
• Workplace: Sofia, Garitage Park.

• Apply online now !
• Only applications with a CV attached will be considered, so don't forget to send it;
• We will contact the approved candidates personally, so please provide a current phone number;
• All candidates will receive a written response from us to the email address they provided.

• Lidl Bulgaria guarantees :
• Fairness, accuracy and transparency in employment relationships;
• Complete confidentiality when considering applications;
• Full protection of your personal data according to current EU regulations and Bulgarian legislation.

*read the full information text about the Personal Data Protection Act here .