ProCredit Bank Bulgaria is part of the international ProCredit group, which is headquartered in Frankfurt, Germany. We are a flexible and innovative bank. We are pioneers in the modern and pragmatic banking solutions, personally tested by us, that have positive impact for our customers. We are constantly optimizing our processes, improving the customer experience every day. We stand out with convenient and fast digital banking, clear and transparent conditions, high quality of service. For us, the topic of environmental protection, social responsibility and people's education is not a trend, but a permanent attitude. We believe that people are the engine of change and the instigator of innovation.
ProCredit Bank Bulgaria is the first one that:
- Implemented 24/7 time zones with all types of machines that provide full self service to its clients
- Provides to its clients Internet banking, designed and developed entirely in-house by the bank's IT team. 100% of its business clients use this digital channel for their banking business
- Realized digital processes for personal identification, opening bank account and loan disbursement of private individuals
- Have a specific and individual approach to financing green investments with great impact on nature
- Sets a significant budget for the professional trainings of its employees
- Have unique office design and working surrounding
Why to choose ProCredit IT team?
- Our infrastructure is based on leading solutions and vendors
- The projects are diverse and allow you to show creativity and individual approach to the development
- The team of young and enthusiastic people is strongly supported by mentors experienced in various fields of IT
- The day-to-day work is organized very similar to that in an IT company
- We provide yearly IT trainings related to the latest technologies
- To ensure a high level of quality of our digital products, we use the latest development technologies
We are currently seeking a qualified candidate for the position of Incident Manager.
Key Responsibilities:
- Lead incident response and resolution across IT teams
- Communicate incident status to leadership
- Conduct root cause analysis and post-incident reviews
- Improve incident processes in line with ITIL
- Track incident metrics and trends
- Ensure accurate logging in ITSM tools (e.g., ServiceNow, Jira)
- Support audits and compliance efforts related to incident management
- Organizes and coordinates monthly meetings with the IT Leadership team to present an Incident Overview
- Ensures timely and accurate reporting to relevant stakeholders.
Requirements:
- At least 3 years of professional experience in incident management within a complex IT environment
- Strong understanding of ITIL framework and best practices
- Excellent coordination skills across technical and non-technical teams
- Proficiency in ITSM tools such as ServiceNow or Jira
- Strong analytical and problem-solving abilities
- Exceptional communication skills, especially under pressure
- Experience with RCA and PIR methodologies
- Familiarity with cybersecurity and compliance standards is a plus
Our offer:
- Working in a dynamic international environment
- Competitive working conditions and remuneration
- Professional working environment in a supportive team
- Established rules and procedures at work
- Other benefits: 25 days annual paid leave, additional health insurance, Multisport cards, transportation cost amount, preferential conditions for products and services in the bank and preferential fees for education at Denis Diderot School
Only short-listed candidates will be invited to the upcoming stages of the selection process.
Your application will be treated with strict confidentiality and compliance with the legal requirements for personal data protection.
