Основни задължения
- Participate in projects and initiatives aimed at improving, standardizing, and automating collection and litigation processes.
- Develop and maintain methodologies, standards, and procedures for both out-of-court and judicial collection of non-performing retail loans.
- Provide legal expertise and methodological support, ensuring compliance with legislation, internal policies, and industry best practices.
- Analyze debt collection processes and identify opportunities for optimization, automation, and digitalization.
- Draft business requirements and collaborate on enhancements to systems and tools used by legal and collection teams.
- Monitor legislative changes, court practice, and market trends related to non-performing loans, translating them into practical improvements and updated methodologies.
- Design and maintain training materials, guidelines, and knowledge resources for legal counsels, experts, and inspectors.
- Deliver training, coaching, and mentoring to support professional development and process consistency across the team.
- Develop and monitor control mechanisms to ensure effective process execution and compliance.
- Analyze litigation portfolios and recommend strategies to improve collection effectiveness and case management.
- Prepare legal opinions, reports, recommendations, and analyses related to collection processes and methodology.
- Participate in projects focused on process optimization, portfolio quality improvement, and system development.
Изисквания за заемане на длъжността
- Law degree and full legal qualification.
- 3+ years of professional experience in debt collection, litigation, banking, financial services, or a related legal field.
- Advanced Excel skills, including data analysis, reporting, pivot tables, lookups, and working with large datasets.
- Strong analytical mindset with the ability to interpret operational and portfolio data, identify trends, and recommend process improvements.
- Experience developing, documenting, and maintaining methodologies, procedures, or operational frameworks.
- Ability to translate legal and business requirements into functional specifications for system enhancements and process automation initiatives.
- Experience working with digital tools, workflow management systems, case management platforms, or collection systems.
- Understanding of process optimization, automation, and digital transformation principles.
- Strong problem-solving skills and ability to independently manage complex cases and projects.
- Excellent attention to detail and ability to work with large volumes of information while maintaining accuracy.
- Confidence presenting findings, recommendations, and process improvements to stakeholders at different levels.
- Excellent English communication skills (C1 or higher), both written and spoken.
- Collaborative mindset with the ability to work effectively across legal, operational, and technology teams.
- Valid driver's license and willingness to travel when required.
Nice to have:
- Experience participating in system implementation, process automation, or digitalization projects.
- Knowledge of business process mapping and process improvement methodologies.
- Experience creating training materials, knowledge bases, and operational documentation.
- Familiarity with portfolio segmentation, performance reporting, and KPI analysis.
- Experience working with Power BI, reporting tools, or other data visualization platforms.
Ние предлагаме
- Excellent opportunities for professional and career development in one of Bulgaria's leading banks;
- Competitive remuneration in line with industry standards
- Food vouchers in the amount of 102, 26 EUR per month;
- 20 + 5 paid holiday leave;
- Additional Health Insurance;
- Favorable conditions for housing and mortgage lending, as well as for bank products and services;
- Preferences for bank products and services;
- Annual bonus scheme depending on the achieved results;
- Preferential conditions for Multisport / CoolFit card;
- Discounts in various companies;
- Refer a Friend Bonus.
Необходими документи за кандидатстване
CV
