General duties
Continuous Improvement & Performance Excellence
- Lead and support Lean Six Sigma initiatives across core and support banking processes.
- Identify inefficiencies, bottlenecks, and root causes using data-driven analysis.
- Facilitate problem-solving workshops (DMAIC, Kaizen, root cause analysis, value stream mapping).
- Drive improvements in efficiency, quality, cost, customer experience, and turnaround time.
- Define and track KPIs to measure process performance and benefits realization.
Process Optimization & Transformation Support
- Collaborate with process owners to redesign and optimize end-to-end processes.
- Ensure Lean Six Sigma initiatives are aligned with the bank's strategic transformation goals.
- Support automation and digitization initiatives by simplifying and standardizing processes.
- Provide expert input during transformation projects, organizational changes, and system implementations.
Capability Building & Change Enablement
- Coach and mentor teams on Lean Six Sigma principles, tools, and best practices.
- Support certification journeys (Yellow / Green Belt) through training and hands-on guidance.
- Promote a continuous improvement mindset and embed sustainable ways of working.
- Support governance and standardization of improvement methodologies and tools.
Requirements
- Bachelor's degree in Business Administration, Engineering, Economics, or a related field.
- Proven experience as a Lean Six Sigma Consultant or Continuous Improvement Specialist.
- Lean Six Sigma Green Belt or Black Belt certification is a plus.
- Strong analytical mindset with experience working with data, KPIs, and performance metrics.
- Experience in process improvement within financial services or a complex organization is an advantage.
- Excellent facilitation, stakeholder management, and communication skills.
- Ability to influence change and drive improvements across multiple business areas.
DSK Bank offers
- Direct involvement in the transformation of one of Bulgaria's leading banks.
- High-impact projects with visible business and customer outcomes.
- Competitive compensation and performance-based bonus.
- Up to 102.26 EUR food vouchers.
- Additional health insurance.
- 25 days paid holiday.
- Lower mortgage rates for employees
- Discounts with partner vendors and promotional prices for sports cards.
- Modern and inspiring work environment in the heart of Sofia.
Documents for application
CV
