General duties
- Work closely with the Product Owner and business stakeholders to understand customer and business needs and translate them into clear, well-structured business requirements;
- Prepare high-quality user stories, acceptance criteria and supporting documentation following Agile best practices;
- Facilitate requirements gathering workshops, backlog refinement sessions and discussions with stakeholders to clarify scope and expected business outcomes;
- Create process flows, wireframes, customer journeys and other visual artifacts to support solution definition;
- Collaborate with UX designers, developers and QA throughout the product lifecycle to ensure a shared understanding of requirements;
- Support the Product Owner in backlog refinement, prioritization and release planning;
- Validate delivered functionality through functional testing and support User Acceptance Testing (UAT);
- Continuously identify opportunities to improve customer engagement, digital journeys and product adoption.
Requirements
- 3+ years of experience as a Business Analyst, preferably in Agile software development teams;
- Experience in writing business requirements, user stories and acceptance criteria;
- Experience in defining customer journeys, user-centric product requirements and customer-facing digital experiences;
- Strong understanding of Agile methodologies, backlog management and requirements elicitation techniques;
- Excellent communication and stakeholder management skills;
- Ability to structure complex business problems into simple, implementable solutions;
- Experience with digital engagement platforms, customer-facing digital products or marketing automation solutions;
- Basic knowledge of Kafka, Flink and SQL;
- Experience with tools such as Jira and Confluence;
- BSc in IT, Business Administration, Finance or similar;
- Excellent analytical thinking and problem-solving skills;
- Fluency in English, both written and spoken.
DSK Bank offers
- Opportunity to directly contribute to the transformation of one of the largest banks in Bulgaria and shape the future digital experience for millions of customers;
- Work on modern customer engagement solutions, mobile banking features and digital channels that are used every day;
- Opportunity to collaborate with cross-functional product teams and international technology partners;
- Food vouchers in the amount of 102.26 euro per month;
- 20 + 5 paid holiday leave;
- Additional Health Insurance;
- Favorable conditions for housing and mortgage lending, as well as for bank products and services;
- Preferences for bank products and services;
- Annual bonus scheme depending on the achieved results;
- Preferential conditions for Multisport / CoolFit card;
- Great location - in the heart of Sofia's city center;
- Discounts in various companies;
- Internal academies;
- Refer a Friend Bonus.
Documents for application
CV
