General duties
- Analyze customer behavior and engagement across different customer segments.
- Monitor customer journeys for new-to-bank and existing customers, identifying opportunities to improve activation and long-term engagement.
- Maintain regular reporting on key KPIs. Prepare clear, visually engaging presentations that translate complex analyses into concise, actionable stories that support decision-making.
- Maintain a comprehensive overview of all activities across the organization that contribute to the agenda of highly engaged customers. Track and report on the effectiveness of initiatives.
- Proactively highlight customer segments, journeys, or business opportunities that require additional focus.
Requirements
- Strong analytical skills with the ability to turn customer data into meaningful business insights.
- Bachelor's degree in Business Administration, Economics, Finance, Marketing, Statistics, Data Analytics, Information Systems, or a related field.
- Experience in business analysis, customer analytics, CRM, customer lifecycle management, product management, or a similar analytical role.
- Strong PowerPoint skills, with the ability to create clear, professional, and visually engaging management presentations.
- Experience working with customer data, reporting, and performance analysis, Excel skills and experience working with large datasets and reports. Experience with Power BI is an advantage.
- A positive, can-do attitude and a genuine willingness to take ownership of new challenges.
- Adaptability and flexibility to work on new topics and responsibilities as business priorities evolve.
- A proactive mindset - someone who identifies issues before they become problems and brings forward solutions rather than waiting for direction.
- A collaborative team player who enjoys working with others, shares knowledge, and contributes to a constructive working environment.
Success in this role
A successful candidate will:
- Ensure leadership and piers always have a clear view of customer performance and ongoing initiatives.
- Build strong relationships across teams and help align efforts toward a common objective.
- Detect trends before they become problems.
- Identify untapped opportunities to increase customer engagement.
- Help coordinate a consistent customer journey across the organization.
- Drive continuous improvement through data, collaboration, and proactive ownership.
DSK Bank offers
- Opportunity to directly contribute to the transformation of one of the largest banks in Bulgaria and shape the future digital experience for millions of customers;
- Work on modern customer engagement solutions, mobile banking features and digital channels that are used every day;
- Opportunity to collaborate with cross-functional product teams and international technology partners;
- Food vouchers in the amount of 102.26 euro per month;
- 20 + 5 paid holiday leave;
- Additional Health Insurance;
- Favorable conditions for housing and mortgage lending, as well as for bank products and services;
- Preferences for bank products and services;
- Annual bonus scheme depending on the achieved results;
- Preferential conditions for Multisport / CoolFit card;
- Great location - in the heart of Sofia's city center;
- Discounts in various companies;
- Internal academies;
- Refer a Friend Bonus.
Documents for application
CV
