At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.
HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
The Service Advisor (SADV) acts as a partner who remotely manages the delivery of contracted proactive and support related services. The SADV brokers the engagement and leads the account delivery team for that contract. They are responsible for developing and maintaining a strong trusted relationship with their assigned customer(s). Whenever required the Service Advisor is accountable for the engagement and alignment with deeply technical back-end resources. The Service Advisor is an interface for customers in planning service improvements. They are responsible for monitoring the actual service level compared to the Service Level Agreement (SLA) defined in the Statement of Work. In addition, the SADV monitors and manages the cost of delivery, the revenue growth through upselling opportunities, the profitability, and the contract retention.
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