Strength. Care. Growth
You will know we are the right place for you, if you are driven by:
- Opportunities to learn and build your career.
- Meaningful work in a stable and fast-paced company.
- Diversity of people, projects, and platforms.
- A supportive, fun, and inspiring place to work.
This job can be performed by all countries within our A1 footprint.
Job Purpose:
Take technical ownership for the operation, evolution, and transformation of complex Unified Communications (UC) and voice solutions within the Alcatel-Lucent Enterprise ecosystem.
As an Alcatel-Lucent Enterprise UC Expert, you will lead migrations, lifecycle changes, transition, and transformation projects while collaborating closely with internal teams, project stakeholders, and customers to deliver high-quality communication services.
Role insights:
- Take ownership of the installation, operation, maintenance, and continuous development of customer-specific UC and communication solutions within the Alcatel-Lucent Enterprise environment (OmniPCX Enterprise – OXE).
- Manage configuration activities, incident resolution, and problem management for complex Alcatel infrastructures, including Alcatel-Lucent Enterprise components, New Voice alarm servers, and integrated third-party products.
- Perform advanced 3rd-level troubleshooting, conduct root cause analyses, and ensure stable service delivery within SLA-critical service provider environments.
- Contribute your technical expertise to the planning and implementation of transition and transformation projects, system migrations, and complex lifecycle changes in existing customer environments.
- Work confidently with Alcatel management and application tools.
- Promote knowledge sharing within the team, provide technical guidance to colleagues, and actively contribute to the continuous improvement of our technical services.
What makes you unique:
- Several years of hands-on experience with Unified Communications and voice solutions in the Alcatel-Lucent Enterprise (OXE) environment.
- ACSE (Alcatel-Lucent Certified Systems Expert) certification.
- OMNIVISTA 8770 certification.
- Security | WLAN or Server certification.
- In-depth knowledge of the Alcatel-Lucent Enterprise UC portfolio.
- Strong expertise in Alcatel tools and systems;
- Customer-focused, solution-oriented, and service-driven personality with strong communication and stakeholder management skills.
