Strength. Care. Growth
You’ll know A1 Bulgaria is the right place for you if you are driven by:
- Opportunities to learn and build your career.
- Meaningful work in a stable and fast-paced company.
- Diversity of people, projects, and platforms.
- A supportive, fun, and inspiring place to work.
Your daily routine would include:
- Investigate and resolve escalated (L2) tickets for our internal business applications, working through ServiceNow.
- Diagnose issues by analyzing logs, error messages, and system behavior to identify root cause.
- Query application databases (SQL) to check data state and validate reported issues.
- Reproduce reported issues in the application and gather clear evidence before escalating.
- Perform manual data or in-app corrections to resolve issues or unblock users where appropriate.
- Work closely with QA to verify fixes and contribute to test cases, support manual testing efforts as needed.
- Participate in release and deployment activities from a support perspective.
- Collaborate with Development, QA, and Product on complex incidents and bug investigations.
- Maintain the support backlog and document root causes, workarounds, and resolutions.
We’ll know you can make it if you have:
- 2+ years of experience in application support, software support, or a similar hands-on technical role (functional QA backgrounds also welcome).
- Strong troubleshooting and analytical skills, comfortable investigating issues through logs and error messages.
- Working knowledge of SQL — able to write queries with joins and filters to check and validate data.
- Basic understanding of how web applications and APIs work.
- Experience with ticketing systems and structured escalation processes.
- Ability to reproduce issues methodically and communicate findings clearly to a Development team.
- Comfortable working independently and owning issues end-to-end.
- Strong written and verbal communication skills in English.
- Ability to collaborate effectively with Development, QA, and Product teams.
Apply now!
