Strength. Care. Growth
You will know we are the right place for you, if you are driven by:
- Opportunities to learn and build your career.
- Meaningful work in a stable and fast-paced company.
- Diversity of people, projects, and platforms.
- A supportive, fun, and inspiring place to work.
This job can be performed by all countries within our A1 footprint.
Role Insights:
- Resolve incidents reported by application users within agreed SLAs.
- Triage and manage new support tickets or incident reports (Jira, ServiceNow, etc.).
- Document resolutions and maintain accurate and up-to-date system records.
- Investigate technical problems, identify root causes, and propose and implement solutions.
- Work closely with Development and QA teams to coordinate feature rollouts and conduct deployments.
- Monitor applications, take corrective actions when irregular behavior occurs, and escalate as needed.
- Provide regular operational status reports to management and stakeholders.
- Initiate and verify scheduled data-processing jobs.
What Makes You Unique:
- Basic database knowledge (Oracle, MSSQL).
- Experience with APIs and microservices.
- Basic understanding of networking (TCP/IP, DNS, etc.).
- Fluent in English, with strong verbal and written communication skills.
- Proactive problem-solving and analytical mindset.
- Team player with excellent interpersonal skills.
- Strong attention to detail and accountability.
- Eager to learn and continuously expand knowledge of OSS systems, processes, and telecom technologies.
