French-speaking Customer Tech Support Advisor

Sofia full-time Between 1500 and 2000 EUR

About us

For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.

Responsibilities

Provide customer support via phone and email in French and English.
Assist customers with product setup and troubleshooting.
Resolve connectivity and basic technical issues related to devices and smart technology.
Deliver an outstanding customer experience during every interaction.

Requirements and necessary skills

· French proficiency at B2 level.

· English proficiency at B2 High (B2H) / C1 level.

· Excellent communication and customer service skills.

· Positive attitude, willingness to learn, and availability to work from our office in Sofia.

Nice-to-have:

· Interest in technology and consumer electronics.

· Basic knowledge of Wi-Fi, mobile devices, or connectivity.

We offer

Competitive salary.
Additional health and life insurance.
Meal vouchers.
Fully paid training and onboarding.
21 days of paid annual leave.
Company-paid lunch in the office three days per week.
Employer-sponsored professional certifications to support your skills and career development.

Contact Information

Phone: 45258377

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