Spanish and English-speaking Gaming Support Specialist

Sofia Region full-time Between 1500 and 2000 EUR

About us

The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Responsibilities

What you will do in this role:

Help out our players with any issues they might have via tickets and chat
Provide the best player experience with a case by case player oriented approach
Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
Work with a passionate team of gamers to give our support experience a player to player feel

In this role, you will have rotating shifts across 24/7 operations

Requirements and necessary skills

You have:

Fluency in Spanish and a good command of English
Player empathy and understanding a player’s perspective when tackling their issue is required
Understanding of Player Support
Gaming experience – if you have played games and you can relate to a player’s concept, community and mindset it will be considered as an advantage
Desire to help the players as best as possible and to contribute to the team’s success

We offer

Modern personal gym with breathtaking 360° panoramic view to fuel your wellness journey
Vibrant chill & gaming zones to recharge and have fun
Join our Spanish community and be part of an incredible, friendly team
50+ benefits and services to choose from
Additional health insurance
Employee Рeferral Program: Refer your friends and get an additional bonus
Excellent career development opportunities
Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
Plane Ticket from your location to Sofia
€ 300 Voucher Vacation - Beach, Spa resort or mountains—the choice is yours!
Taxi transportation directly from the airport to your accommodation
Fully paid training
Attractive salary

It sounds like the perfect job for you? APPLY NOW HERE: https://www.jobseurope.com/jobs/sofia-player-support-specialist-for-gaming-account-with-spanish-and-english-37ea8964-7d8c-4e8d-9d40-8ab095e07a60

Contact Information

Phone: 45258377

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