Customer Project/ Program Manager

София длъжност на пълно работно време

За нас

At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Отговорности

Job Description:

The Customer Project /Program Manager leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management

The Customer Project /Program Manager is responsible for establishing and maintaining the portfolio and project management environment based upon Policies, Standards, Customer Engagement Roadmap and Global Method. May perform responsibilities as a member of an Engagement Program Management Office (EPMO) or as a business unit leader with responsibility for a portfolio of customer projects.

Management Level Definition:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

Manages customer project delivery.
Revenue as detailed in Impact section.
Very large/ complex/ single or multiple region.
High risk.
High complexity legal and commercial issues.
Manages project financials including P&L.
Meets or exceeds SOAR approved budgets.
Provides reliable financial forecasts to themanagement.
Manages business development.
Identifies and develops new opportunities with client.
Supports early qualification and opportunity assessment for large and complex opportunities.
Acts as opportunity manager for high risk deals.
Manages client relationships.
Manages upper level client delivery relationships.
Frequently represents the organization to external customers/clients.
Manages project team.
Manages internal as well as external resources.
Mentors and encourages skill development of project team members.
Provides detail performance review input and development recommendations for team members.

Изисквания и необходими умения

Education and Experience Required:

First Level University degree.
7 years experience in project management or in like roles/businesses.

Knowledge and Skills:

Demonstrates an in-depth understanding of key company Services' operational policies, processes and methodologies applicable to project management.
Speaks with authority to most layers of depth related to project management methods.
Makes use of and contributes to the company's PM Professions community.
English on advanced level and second language as German or French would be preffered.
PMP Certified.

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