BG
Jobs Europe AB
5 - 10 employees
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Italian and English Customer Support for Spotify (Remote within Bulgaria)
Burgas, Dobrich, Gabrovo, Sofia Region, Other Bulgarian
full-time
Between 1500 and 2000 EUR

Italian and English Customer Support for Spotify (Remote within Bulgaria)

Burgas, Dobrich, Gabrovo, Sofia Region, Other Bulgarian full-time Between 1500 and 2000 EUR

About us

Were currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the worlds leading music streaming platform.


If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.


With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!

Responsibilities

What You'll Do (Non-Voice Support Only):

  • Provide email and chat support (no phone calls!) to platform users
  • Answer common "how-to" and FAQ-type questions
  • Assist with account management and payment-related issues
  • Guide users through troubleshooting steps with patience and clarity

Fixed-term contract from 6th of November till 23rd of December

Requirements and necessary skills

What Were Looking For:
 

  • Fluency in Italian (C1 level) and English (C1 level)
  • Valid EU work permit required to work in Bulgaria
  • Availability to work flexible shifts, including weekends
  • Previous customer service experience a plus, but not a dealbreaker
  • Excellent communication skills as smooth as a jazz saxophone solo
  • A positive, problem-solving attitude even on the toughest tracks

We offer

What Youll Get:

  • Fully remote training and work from anywhere in Bulgaria
  • Food vouchers and Multisport card (partially covered)
  • Performance bonuses
  • World-class training and career growth opportunities
  • Digital HR services and 24/7 psychological support

Why Join Us?

  • Fully digital onboarding and contract signing
  • Recognition and referral programs
  • Engaging employee events and wellness initiatives
  • Learning platforms and certification support
  • Exposure to global business and an inclusive, multicultural environment

It sounds like the perfect job for you? APPLY NOW HERE: https://www.jobseurope.com/jobs/sofia-spotify-non-voice-support-with-italian-and-english-remote-within-bulgaria-fixed-term-contract-9493f9ad-146a-4790-a90a-4f05f2ee8829

Contact Information

Phone: 45258377

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