FULLY REMOTE | HEALTH INSURANCE | FOOD VOUCHERS | MULTISPORT
Your mission
Be the go-to person for customers from answering product questions and troubleshooting technical issues to providing pre- and after-sales support and developing existing business relationships.
Youll combine customer care, technical know-how and a commercial mindset to create great customer experiences and support business growth.
Support customers via voice, email and chat
Handle technical and billing inquiries and provide troubleshooting support
Guide customers through products, features and functionality
Deliver pre-sale and after-sale support
Escalate product safety or regulatory concerns through the defined channels
Manage and grow relationships with existing and new accounts
Develop strategies to grow revenue within your business portfolio
Prepare and deliver presentations and technical product demonstrations
Communicate with both B2B and B2C customers
Excellent: German, Polish, Slovenian, Dutch or Arabic
Very good English skills
Strong communication and customer service skills
Experience with voice support is an advantage
Sales experience is a plus
Technical curiosity and a problem-solving mindset
Confidence using digital tools and communicating with customers
Ability to build relationships and understand business needs
Fully remote position
Additional health insurance
Food vouchers
Multisport card
Work across customer care, technical support and sales
Opportunity to develop both client-facing and commercial skills
Flexible shift coverage, including occasional night shifts when required
Your working model
Fully remote
The role is primarily focused on daytime shifts, with occasional night shifts when business needs require it.
A good move for you if
You enjoy combining customer interaction with technology and sales, are comfortable solving problems and want a remote role where you can build both your customer-facing and commercial skills.
Let's talk
Send us your CV in English and include reference number GS_.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809
Phone: 0884978869
