За нас
EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.
Отговорности
Your future responsibilities include:
- Handling and resolving technical customer inquiries via email, chat, and voice;
- Investigating and troubleshooting product-related issues, including email deliverability, automations, workflows, and analytics;
- Reproducing bugs step by step, gathering relevant technical information and logs, and preparing clear cases for engineering teams;
- Escalating complex technical issues to engineers and following cases through to resolution;
- Maintaining high support standards while meeting key performance indicators related to response time, resolution time, quality, and customer satisfaction.
Изисквания и необходими умения
Needed experience & skills:
- 6+ months of hands-on Technical Support experience with a B2B product;
- English B2+, both written and spoken;
- Experience working with helpdesk, CRM, or ticketing systems;
- Basic understanding of web technologies and technical troubleshooting;
- Ability to reproduce technical issues step by step and clearly document them for engineering teams;
- Ability to understand and work with basic technical information and logs;
- Strong problem-solving skills and genuine interest in investigating issues and getting to the root cause;
- Excellent communication skills and a customer-oriented mindset;
- Strong attention to detail, ownership, and ability to work independently;
- Proactive approach and willingness to continuously learn the technical aspects of a product.
Ние Ви предлагаме
The working schedule is Monday–Friday, 09:00–18:00 CET or 13:00–22:00 CET, including a 1-hour break.
Work with EverHelp is about:
- 20+ vacation days and unlimited sick leaves;
- Hybrid collaboration with a remote-first approach, with occasional presence in Warsaw when required by the project;
- A referral program with rewards for successful internal recommendations;
- A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level;
- Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
Подходяща за бежанци