All interviews will be conducted remotely (online or by phone).
Join a dynamic and fast-paced international environment where you will lead a team focused on delivering high-quality customer interactions, driving performance, and supporting business growth through operational excellence and people leadership.
Your role
- Lead, coach, and mentor a team of specialists, fostering engagement, accountability, high performance, and continuous professional development through regular 1:1 meetings, onboarding, and training initiatives. - Monitor and manage team performance through KPIs, productivity metrics, quality standards, and data-driven decision-making. - Ensure effective workload distribution, prioritization, and resource planning while promoting a customer-centric and consultative approach across all interactions. - Leverage CRM tools, reporting, and performance insights to identify trends, optimize processes, and drive operational efficiency. - Build and maintain strong relationships with key stakeholders to support team performance and business objectives. - Identify opportunities for improvement and lead initiatives that enhance team effectiveness, service quality, and overall business outcomes.
What skills are needed
- 2+ years of experience in a supervisory, team lead, or people management role within a BPO, customer service, sales, account management, or similar environment, including managing teams of 10+ employees. - Previous experience leading sales-oriented or target-driven teams is considered a strong advantage. - Excellent verbal and written communication skills in English (C1), with the ability to communicate effectively with clients, stakeholders, and cross-functional teams. - Strong proficiency with CRM platforms and reporting tools; HubSpot experience is a significant advantage. - Ability to analyse performance data, identify trends, and make data-driven decisions. - Strong people management, coaching, and performance management skills combined with a proactive, hands-on, and results-oriented leadership style. - Excellent organizational, communication, interpersonal, and problem-solving skills, with the ability to manage multiple priorities simultaneously.
