Strength. Care. Growth
You will know we are the right place for you, if you are driven by:
- Opportunities to learn and build your career.
- Meaningful work in a stable and fast-paced company.
- Diversity of people, projects, and platforms.
- A supportive, fun, and inspiring place to work.
This job can be performed by all countries within our A1 footprint.
Role insights:
- Manage the end-to-end incident lifecycle, from identification and logging through resolution and closure.
- Ensure incidents are appropriately categorized, prioritized, assigned, and escalated.
- Lead and coordinate major incidents (P1/P2) to minimize business impact and ensure timely service restoration.
- Identify recurring incidents and initiate problem management activities to address root causes.
- Prepare incident reports, communicate status updates, and coordinate post-incident actions.
- Collaborate with technical teams and stakeholders to drive continuous service improvement.
What makes you unique:
- 3+ years of experience in Incident Management, IT Operations, or IT Service Management.
- Strong understanding of ITIL Incident and Problem Management processes.
- Experience in incident reporting, root cause analysis (RCA), and post-incident reviews.
- Hands-on experience with ITSM tools such as ServiceNow, Jira Service Management, or similar.
- Experience managing high-priority incidents and coordinating cross-functional teams.
- Strong analytical, communication, and stakeholder management skills.
- Experience working in 24/7 IT support and ITIL Foundation certification will be considered an advantage.
Job code: AZE200P311
Job classification: P3-11,KV5, PT 2/3
