Astrea Recruitment is a company in the Human Resources field. Our
goal is to find the most appropriate individuals for our business
For one of our clients – a company that is powered by innovative technology and great leadership – we are looking for a Team Leader with Polish and English.
Essential Duties and Responsibilities:
- Create strategies to increase the service level of Tier 1 and Tier 2 agents;
- Participate in the onboarding and training of new hires;
- Set clear team goals and engage all members to achieve them;
- Delegate tasks and set deadlines for the team;
- Oversee day-to-day operation;
- Monitor the quantitative and qualitative achievements;
- Conduct analysis of the team’s performance and report to senior level management;
- Create an inspiring environment with open communication culture.
Телефон: 0885 865 066