Team Leader with Polish and English

София длъжност на пълно работно време

За нас

Astrea Recruitment is a company in the Human Resources field. Our goal is to find the most appropriate individuals for our business partners.

For one of our clients – a company that is powered by innovative technology and great leadership – we are looking for a Team Leader with Polish and English.

Отговорности

Essential Duties and Responsibilities:
- Create strategies to increase the service level of Tier 1 and Tier 2 agents;
- Participate in the onboarding and training of new hires;
- Set clear team goals and engage all members to achieve them;
- Delegate tasks and set deadlines for the team;
- Oversee day-to-day operation;
- Monitor the quantitative and qualitative achievements;
- Conduct analysis of the team’s performance and report to senior level management;
- Create an inspiring environment with open communication culture.

Изисквания и необходими умения

Requirements:
- Fluency in Polish and English;
- Previous experience as a team leader;
- Solid experience in BPO or shared service environment;
- Outstanding communication and leadership skills;
- Assertiveness and confidence;
- Ability to work full-time on flexible shifts;
- Strong PC literacy: MS Office, Internet applications, Windows Operating Systems.

Ние Ви предлагаме

Our client’s offer:
- Attractive salary;
- Healthy and stable work environment;
- Additional employee benefits;
- Team building events;
- Opportunities for career progress.

If you are interested, challenged and convinced that you would be an appropriate candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. N TT_TL_PL).
Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)

Информация за контакт

Телефон: 0885 865 066

Кандидатстване Виж работодателя Изпрати обявата Виж заплати