Pontica Solutions
50 - 300 служителя Apply See employer
Technical Support Specialist with German
Varna
full-time

Technical Support Specialist with German

Varna full-time

About us

**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals. We have managed to create a sustainable and people-oriented team and to concentrate our expertise in quality.

Join our technical support team and work for our newest client – a German-based technology consultancy company with an HQ in Bielefeld, focusing on the Salesforce and SAP market.

Responsibilities

Communicate with customers via different channels depending on the project.
Guide customers into finding the best solution for them.
Responsible for resolution of problems and reporting solutions.
Answer queries in a timely and professional manner.
Troubleshoot and collaborate with the tech teams to solve real-time issues that arise.

Requirements and necessary skills

Fluent in German (good level of English will be a plus).
Previous experience in a customer-centric role, ideally in technical support.
Knowledge or experience with SAP solutions (e.g. SAP Business Partner, SAP Treasury Management) will be a huge advantage.
Extremely organized and detail-oriented; able to manage tasks with a sense-of-urgency.
Logical thinker with a process-driven mindset with a desire to collaborate in a team.
A tech-savvy person with experience in a fast-paced and challenging role.

We offer

An attractive remuneration + monthly bonus. Referral bonuses.
Working on shifts (Monday-Friday).
Full training – provided by the client.
Additional health insurance and other social benefits. Exclusive discounts & offers.
Open-minded management team promoting innovation, personal, and professional development.
Permanent employment; full-time.

Contact Information

Phone: 0885682878

VCD